How long does it take from order placement to vehicle delivery?
The time from order placement to vehicle delivery varies depending on factors such as model, configuration and customs procedures, but we will try our best to shorten this time. Generally, it takes several weeks from order confirmation to vehicle arrival at a domestic port.
Does the price of imported cars include taxes and freight? Are there any hidden fees?
The quotation we provide you is a combination of the vehicle's basic price, estimated taxes (such as customs duties, VAT, etc., subject to actual conditions) and basic transportation costs. We display all fees as transparently as possible to ensure you don't have any unexpected hidden fees. However, it should be noted that the final cost may be adjusted due to exchange rate fluctuations, changes in tariff policies and other factors. We will confirm with you in detail before signing the contract.
What trade terms do we support?
Supported Incoterms®2020: FOB, EXW, FCA, CIF FOB: We deliver goods on board; buyer pays sea freight & insurance. EXW: Buyer arranges all loading, customs and logistics from our warehouse. FCA: We hand over cleared‑for‑export goods to your nominated carrier. CIF: We cover export clearance, sea freight & marine insurance.
After purchasing a vehicle, how can I get help if I have any questions about its performance or operation?
We attach great importance to our customers' car buying experience and follow-up services. After purchasing a car, if you have any questions about the performance, operation or maintenance of the vehicle, you can contact our customer service hotline or visit the store for consultation at any time. Our professional after-sales service team will provide you with detailed answers and guidance to ensure you fully enjoy the pleasure of driving.
We hold official automobile export qualifications, with well‑established export procedures, professional services and fast‑response customer support.
